This policy is just informative and comes with a purpose to make buyer’s experience simple and effective.

Charmz Store wants you to love your new jewelry and to be 100% satisfied with it! That’s exactly why we want to make your shopping experience completely safe and problem-free! If you have accidentally ordered the wrong product or if your new luxurious jewelry comes to your address damaged in any way, know that Charmz Store takes care about that by:

  • Allowing you to return your product in 2 weeks after receiving it with a purpose to get the new one you wanted;
  • Refunding your money within 30 days of the purchase – depending on the way in which you have purchased your new jewelry;
  • Sending you another piece of jewelry you want or need;
  • 100% money-back-guarantees;
  • 100% satisfaction and problem-free shopping.

How to achieve completely safe and enjoyable jewelry shopping at Charmz Store? Simply contact our customer service if you have any troubles or problems you want to be solved.

Be sure to keep in mind that all international orders may be affected by the rules of their own government and may require special duties.
When it comes to cancellation policy, you are able to change your purchase or cancel it in the 24 hours after you have submitted it.